SaaS

Support that keeps up as you grow, without hiring to match

Support volume grows with your revenue. We build assistants that answer routine tickets and route the hard ones to the right person with the context attached.

Problems you’ll recognise

What grows with every customer

Ticket volume that grows with revenue

Double your revenue and support volume doubles too, and so does the team. The margin advantage of software disappears into support headcount.

60–80% of support tickets are routine, repeatable questions (Zendesk / Gartner research).

The same questions all day

Password resets, billing questions and how to export data. Answering them dozens of times a day wears people down, and the turnover that follows is expensive.

Docs nobody can search quickly

Years of docs, help articles and runbooks. Agents take minutes to find the right one, and customers give up and open a ticket. The knowledge exists but is hard to find.

What we built for a software company

5,000 conversations a day, without hiring

Customer support · Software (SaaS)

Before: A B2B software platform where first replies took 8 hours and support costs rose with revenue.
What we built: A support assistant that answers from the full knowledge base, resolves routine tickets itself and routes complex ones to the right person with context attached.
Result: First replies now arrive in under 2 minutes, and the team handles the conversations that need them.

78% of conversations resolved without a person

Saved per year€210K

Show the calculation

The company absorbed its growth without hiring 5 more support agents. At about €42K loaded cost per agent: 5 × €42K = €210K a year in headcount not added. Payback: about 10 weeks.

Read the full case

The service behind it

What the support assistant does

This is our customer support service, with knowledge search behind it, set up for software companies.

Answers from your own docs, help articles and runbooks with a specific answer, and stays current as the docs change.
Sorts every ticket by type, priority and skill needed. Routine ones resolve on their own, and the rest reach the right person with a draft reply.
Absorbs volume spikes, such as a surge after an incident, without breaking your service levels.
When it isn’t sure, it hands over with its reasoning, the conversation and the sources attached.

Technical details

LangChain

Coordinates the agent's steps

GPT-4o

Reads tickets and writes the replies

Pinecone

Finds the right answer in your docs

Python / FastAPI

Runs the agent and takes in tickets

Redis

Remembers each conversation

Webhook integrations

Plugs into Intercom, Zendesk, or HubSpot

Free 30-minute call

What does your monthly ticket volume look like?

Tell us your volume, your team size and your most common ticket types. We’ll show you what can be automated and model the savings against your support cost.

“You talk to me, the engineer who builds your system. If AI isn’t the right fix for your problem, I’ll tell you.” Ayman Santeer, Founder

Book a free call

Prefer email or phone?

contact@elanova.ai +31 6 40747312 WhatsApp